Contact us on 01392 580944 or 020 8144 7455 or info@webdepend.co.uk

Usability Testing

Uncovering functionality that frustrates users

Users are the lifeblood of any website and if they have a positive experience then they are more likely to engage with your business, whether that is make a purchase, enquire, sign up, return, share or refer your business to their friends.

Those things happen much less if the user experience is poor, if there are areas of the site that frustrate or make tasks harder than they need to be or information difficult to find.

We test the usability of the website and the overall user experience to uncover these issues, reporting back to you on items that are frustrating to use or inconsistencies that make finding your way around more difficult.

User Experience Testing

Some of the areas that we focus on when testing the website’s user experience are:

Frustration

Finding problems that frustrate your website visitors and send them to the exit.

Conversion

Discovering areas that may reduce conversion rates and affect repeat visits.

Consistency

Highlighting inconsistency of layout, styles and fonts that could be making your site more difficult to use.

Real Users

Encompassing testing with real users.

Our Process

The usability testing service follows our standard testing process.

Prepare

Prepare

We review the specification, wireframes and designs.

Create Test Plan

Create Test Plan

We create a test plan listing user journeys and areas to be tested.

Conduct Testing

Conduct Testing

We carry out the testing and record any issues found in our bug tracking software.

Record Bugs

Record Bugs

All issues recorded include a description, URL, screenshot and priority.

Report

Report

We provide a report detailing what has been tested and a breakdown of the issues found.

Client Area

Client Area

Access to everything including the report and the issues found is through our client area.

Retest

Retest

We can retest all the bugs fixed plus carry out a full regression test to make sure nothing has been broken.

Contact Us

Have a testing requirement you would like to discuss? Please contact us using the methods below.

Send us an enquiry