Uncovering functionality that frustrates users
Users are the lifeblood of any website and if they have a positive experience then they are more likely to engage with your business, whether that is make a purchase, enquire, sign up, return, share or refer your business to their friends.
Those things happen much less if the user experience is poor, if there are areas of the site that frustrate or make tasks harder than they need to be or information difficult to find.
We test the usability of the website and the overall user experience to uncover these issues, reporting back to you on items that are frustrating to use or inconsistencies that make finding your way around more difficult.
User Experience Testing
Some of the areas that we focus on when testing the website’s user experience are:
The usability testing service follows our standard testing process.