Formed in 1877, Stafford Railway Building Society is a UK building society, which has its headquarters in Stafford, Staffordshire. An independent and locally managed building society, SRBS are about being fair, honest, open and treating everyone alike.
A full comprehensive audit of the Stafford Railway Building Society website was completed including a detailed analysis of the mortgage application process. We tested functionality, mobile and browser compatibility with an additional focus on the user experience of the website and how straightforward it was to complete a mortgage application.
The aim of the audit was to pick up all the issues that were frustrating to users, in order to improve user experience and overall quality as well as to increase the number of mortgage applications.
